Terms and Conditions (T&C)
Last Updated: 06.07.2026
1. Scope
These Terms and Conditions ("Terms") apply to all orders placed by consumers and businesses
(hereinafter collectively referred to as the "Customer") through the online store operated by
OnlyMerch.
The Company operates an international online store offering merchandise products, the majority
of which are manufactured using a print-on-demand process.
By placing an order, the Customer agrees to be bound by these Terms.
2. Contracting Party
The purchase agreement is concluded with:
Onlymerch
Pfaffhausen Müseren
Switzerland
The Company is the Customer's sole contractual partner.
The production, packaging, and shipping of products may be carried out by external
manufacturing and logistics partners acting solely on behalf of the Company.
3. Offers and Formation of Contract
The presentation of products in the online store does not constitute a legally binding offer.
By completing the checkout process, the Customer submits a binding offer to purchase the
selected products.
The purchase agreement is concluded only when the Company sends an order confirmation by
email or, at the latest, when the ordered products are shipped.
The Company reserves the right to reject any order without providing a reason, where permitted
by applicable law.
4. Prices
All prices are displayed in the currency shown in the online store.
Unless otherwise stated, prices include any applicable taxes where required by law or are
displayed excluding taxes where applicable.
Shipping costs are displayed separately during the checkout process.
For international shipments, additional charges may apply, including but not limited to:
• Import duties
• Customs fees
• Customs processing charges
These charges are the sole responsibility of the Customer.
The Company reserves the right to change prices at any time. The price displayed at the time the
purchase agreement is concluded shall apply to the order.
5. Payment
Payment must be made using one of the payment methods offered in the online store.
The full purchase price becomes due immediately upon completion of the order.
The Company reserves the right to limit or exclude certain payment methods at any time.
If the Customer fails to complete payment, the Company may suspend the order or withdraw from
the purchase agreement.
6. Production
Products are generally manufactured only after an order has been placed.
Products are normally not kept in stock.
As each product is individually manufactured, minor production-related variations may occur.
7. Product Representation
Product images are provided for illustrative purposes only.
Due to differences in screen displays, lighting conditions, and production tolerances, minor
variations may occur, including but not limited to:
• Colors
• Print placement
• Material texture
• Fabric characteristics
• Sizes
• Placement of design elements
Such minor variations do not constitute a product defect and do not entitle the Customer to a
return or refund.
8. Product Availability
If a product is temporarily or permanently unavailable after an order has been placed, the
Company will inform the Customer as soon as reasonably possible.
Any payments already made for unavailable products will be refunded in full.
The Customer has no entitlement to receive a product that is unavailable.
The Company reserves the right to discontinue products, designs, or collections at any time.
9. Delivery
Orders are shipped worldwide to the delivery address provided by the Customer.
Estimated delivery times consist of production time and shipping time.
All delivery times are estimates only and are not guaranteed.
Delivery delays caused by, including but not limited to:
• Production delays
• High order volumes
• Strikes
• Customs clearance
• Natural disasters
• Force majeure
• Technical issues
• Shipping carriers
shall not give rise to any claim for damages.
Partial deliveries are permitted where reasonable.
If delivery cannot be completed due to an incorrect or incomplete shipping address provided by
the Customer, the Customer shall bear any additional costs incurred.
10. Transfer of Risk
To the extent permitted by applicable law, the risk of accidental loss of or damage to the goods
passes to the Customer upon delivery of the goods to the designated shipping carrier.
Where mandatory consumer protection laws provide otherwise, such provisions shall remain
unaffected.
11. Right of Withdrawal and Returns
As all products are individually manufactured after an order has been placed (print-on-demand),
there is generally no right of withdrawal or return, to the extent permitted by the applicable laws.
This applies in particular to:
• Individually manufactured products;
• Personalized products; and
• Products produced specifically upon order.
Mandatory consumer protection rights applicable in the Customer's country of residence shall
remain unaffected.
12. Complaints
The Customer is required to inspect the delivered goods immediately upon receipt for
completeness, shipping damage, and manufacturing defects.
Any complaint must be submitted to the Company in writing within 30 calendar days after
delivery of the goods.
The complaint must include at least:
• The order number;
• The Customer's name;
• A description of the defect; and
• Clear photographs or other appropriate evidence.
After this period, complaints may generally no longer be considered unless mandatory legal
provisions require otherwise.
13. Replacements and Refunds
If a verified
• Manufacturing defect;
• Printing defect;
• Shipping damage; or
• Incorrect delivery
is identified, the Company may, at its sole discretion:
• Provide a free replacement product; or
• Issue a full or partial refund of the purchase price.
A refund is not required if a free replacement is offered and is reasonable for the Customer.
Refunds will generally be issued using the same payment method used for the original purchase
unless otherwise agreed.
Once the complaint has been reviewed and accepted, any refund will be processed within a
reasonable period.
To the extent permitted by applicable law, no further claims may be made against the Company.
14. Exclusion of Returns
Returns or refunds are excluded in particular in the following cases:
• Incorrect size selection;
• Change of mind;
• Subjective expectations;
• Orders placed by mistake;
• Minor color variations;
• Minor size variations;
• Production-related manufacturing tolerances;
• Material- or printing-related variations; or
• Normal wear and tear.
Such circumstances do not constitute a product defect.
14.1 Returns
In the event of a confirmed manufacturing defect, shipping damage, or incorrect delivery, the
Company will determine on a case-by-case basis whether the product must be returned.
Where a return is required, the Company will cover the reasonable return shipping costs.
If a return is not required, the Company may request clear photographs or other suitable evidence
instead.
Returns may only be made with the Company's prior written approval.
Unauthorized returns may be refused.
No refund or reimbursement of return shipping costs will be granted for returns due to change of
mind, incorrect size selection, or any other reason attributable to the Customer.
15. Retention of Title
All goods remain the property of the Company until full payment has been received.
16. Gift Cards and Discount Codes
Gift cards and discount codes may only be redeemed during their stated validity period.
Cash redemption or payment of interest on gift cards is excluded.
Unless expressly stated otherwise, multiple discount codes or promotional offers cannot be
combined.
The Company reserves the right to invalidate gift cards or discount codes in cases of misuse,
manipulation, fraud, or obvious technical errors.
17. Product and Collection Changes
The Company reserves the right to modify, supplement, discontinue, or remove products,
designs, collections, prices, or product descriptions at any time without prior notice.
Purchase agreements already concluded shall remain unaffected.
18. Order Cancellations
As all products are individually manufactured after an order has been placed and production
usually begins shortly thereafter, orders generally cannot be changed or cancelled once
production has started.
If a cancellation request is received before production has begun, the Company will decide at its
sole discretion whether the requested cancellation or modification is still possible.
The Customer has no legal entitlement to cancel or modify an order.
19. Intellectual Property
All designs, logos, trademarks, graphics, photographs, text, and all other content available in the
online store are protected by copyright, trademark, or other intellectual property rights.
The purchase of any product does not grant the Customer any ownership or usage rights to the
designs, trademarks, or other intellectual property contained therein.
Any reproduction, distribution, publication, modification, or other use of the online store's content
without the Company's prior written consent is strictly prohibited.
20. Limitation of Liability
The Company shall be liable without limitation for damages caused intentionally or through gross
negligence. In cases of slight negligence, the Company shall only be liable for the breach of essential
contractual obligations and only for damages that were foreseeable and typical for the contract.
To the extent permitted by applicable law, the Company shall not be liable for indirect damages,
consequential damages, loss of profit, loss of revenue, loss of data, or other financial losses.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is
prohibited by applicable law.
21. Force Majeure
If the Company is unable to perform its contractual obligations, or can only perform them with
delay due to force majeure, all delivery periods shall be extended accordingly.
Force majeure includes, but is not limited to:
• Natural disasters
• War
• Terrorism
• Pandemics or epidemics
• Strikes or lockouts
• Government actions
• Significant disruptions to international supply chains
• Technical failures
• Failures of manufacturing or shipping partners
• Any other unforeseeable events beyond the Company's reasonable control
To the extent permitted by applicable law, the Company shall not be liable for any damages
resulting from such events.
22. Privacy
Personal data is processed in accordance with the Company's Privacy Policy.
The Privacy Policy forms an integral part of the Company's website and is available for review at
any time.
23. Pricing and System Errors
Despite exercising the greatest possible care, obvious pricing, description, display, typographical,
or system errors may occur. The Company reserves the right to reject an order or withdraw from a purchase
agreement if a product has been offered due to an obvious error at an incorrect price or with incorrect product
information. Any payments already made for such orders will be refunded in full.
24. Amendments to these Terms
The Company reserves the right to amend these Terms and Conditions at any time.
The version published on the website at the time the Customer places the order shall apply to the
respective purchase agreement.
25. Governing Law
These Terms and Conditions shall be governed exclusively by the laws of Switzerland, excluding
its conflict of law rules and the United Nations Convention on Contracts for the International Sale
of Goods (CISG), to the extent permitted by applicable law.
Mandatory consumer protection provisions of the country in which the Customer has their
habitual residence shall remain unaffected.
26. Jurisdiction
To the extent permitted by applicable law, the exclusive place of jurisdiction for all disputes arising
out of or in connection with these Terms and Conditions shall be the registered seat of the
Company in Switzerland.
27. Severability
Should any provision of these Terms and Conditions be found to be invalid, unlawful, or
unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
The invalid or unenforceable provision shall be replaced by a legally permissible provision that
most closely reflects the original economic intent.
28. Removal or Modification of Designs
The Company reserves the right to modify, replace, or discontinue any designs, products, or
collections at any time, particularly if:
• A collaboration with a creator comes to an end;
• Licensing or trademark requirements make such action necessary;
• Content violates applicable laws or the rights of third parties; or
• Distribution is discontinued for any other legitimate business reason.
Any purchase agreements concluded before such changes shall remain unaffected.