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Refund & Return Policy

 

 

Last Updated: 09.07.2026

 

1. Overview

 

At Onlymerch, every product is manufactured individually after an order has been placed.

Because our products are made specifically for each customer, we generally do not accept returns or exchanges unless a product arrives damaged, defective, or incorrect.

 

This Refund & Return Policy should be read together with our Terms and Conditions.

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2. Non-Returnable Items

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As all products are produced on demand, we do not accept returns or offer refunds for:

  • Incorrect size selection;

  • Change of mind;

  • Personal preference;

  • Orders placed by mistake;

  • Minor color differences caused by screen settings;

  • Minor production tolerances that do not affect the intended use of the product.

 

Please carefully review sizing information, product descriptions, and measurements before placing your order.

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3. Damaged, Defective or Incorrect Products

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If you receive a product that is:

  • Damaged during shipping;

  • Defectively manufactured;

  • Printed incorrectly; or

  • Different from what you ordered,

 

please contact Onlymerch within 30 calendar days after receiving your order.

To help us review your request, please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs showing the defect or damage.

 

Each request is reviewed individually.

All refund requests, replacement requests, return inquiries, and product claims must be submitted directly to Onlymerch.

Please do not contact our manufacturing or fulfillment partners directly, as they are unable to process customer claims or provide customer support for orders placed through our website.

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4. Replacements and Refunds

 

If, after reviewing your claim, we confirm that the product contains a manufacturing defect, printing defect, shipping damage, or an incorrect item was delivered, we may, at our discretion:

  • Send a replacement product at no additional cost; or

  • Issue a full or partial refund.

 

Where a free replacement is offered and is reasonable, a refund may not be available.

Refunds will generally be issued using the original payment method whenever possible.

 

5. Return Shipping

 

In many cases, returning the product is not required.

If a return is necessary, Onlymerch will provide return instructions before the product is sent back.

Products must not be returned without our prior written authorization.

Unauthorized returns may not be accepted or processed.

If a return is approved due to our error or a confirmed manufacturing defect, reasonable return shipping costs will be covered by Onlymerch.

 

6. Lost Packages

 

If your order appears to be lost during transit, please contact Onlymerch as soon as possible.

We will work together with our fulfillment and shipping partners to investigate the shipment.

 

If a shipment is confirmed as lost, an appropriate solution, such as a replacement or refund, may be offered depending on the circumstances.

 

7. Incorrect Shipping Address

 

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, additional shipping costs, delays, or returned shipments may occur.

 

If production has not yet started, we will make reasonable efforts to update the shipping address upon request. However, we cannot guarantee that changes will be possible.

 

8. Exchanges

 

As products are manufactured individually, we generally do not offer exchanges for:

  • Incorrect size selection;

  • Different color preferences;

  • Change of mind; or

  • Customer ordering mistakes.

 

If a replacement is approved due to a confirmed manufacturing defect or an incorrect product, no exchange fee will apply.

 

9. Processing Time

 

Once all required information has been received, we will review your request as quickly as reasonably possible.

If your claim is approved, we will arrange the appropriate solution without unnecessary delay.

 

The time required to complete a replacement or refund may vary depending on the payment provider, shipping carrier, and our fulfillment partners.

 

10. Contact

 

If you have any questions regarding returns, refunds, replacements, damaged products, or shipping-related issues, please contact Onlymerch.

Onlymerch is your sole point of contact for all customer service inquiries related to orders placed through our website.

Onlymerch

Pfaffhausen Switzerland

Email: onlymerch@hotmail.com

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